At NOVA Dynamic Training Group, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review the following guidelines for returns, exchanges, and refunds.
General Return Window
Items may be returned or exchanged within 30 days of delivery.
All returned items must be unused, in their original condition, and in original packaging with all tags, components, and accessories intact.
Non-Returnable Items
Due to safety, hygiene, and industry regulations, the following products cannot be returned or exchanged unless they arrive damaged or defective:
Medical equipment such as tourniquets, Individual First Aid Kits (IFAKs), and IFAK Trainer Kits (“Trainers”)
Any sealed medical supplies that have been opened or tampered with
Consumable or perishable products
Apparel & Gear
T-shirts, hats, morale patches, and similar apparel items may be returned or exchanged if unworn, unwashed, and free from odors or damage.
Sizing exchanges are accepted within the 30-day window; customer is responsible for return shipping unless the item was received in error.
Defective or Incorrect Items
If you receive a defective item or an item different from your order, contact us within 7 days of delivery. We will cover return shipping and promptly send a replacement or issue a refund.
Refund Process
How to Initiate a Return
Email info@novatraininggroup.net with your order number, item(s) for return, and reason for return.
Our team will confirm eligibility and provide return shipping instructions.
Ship the item(s) back using the provided address and include any required documentation.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
NOVA Dynamic Training Group reserves the right to deny returns or exchanges if the item does not meet the conditions listed above.
